Return & Exchange Policy

Domestic Return & Exchange Policy

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Policy at a glance

Return or exchange requests must be raised within 24 hours of delivery.

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Policy at a glance

Approved returns are collected from your registered address.

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Policy at a glance

Approved refunds are credited back to the original payment method.

Sale Items

Any product purchased during a sale or at a discounted price is not eligible for return or exchange.

Sale items are limited, single-piece products offered at special discounted rates.
Returns and exchanges are strictly not accepted on sale items under any circumstances.
If a sale product is received damaged during transit, customers must provide an unedited parcel opening video within 24 hours of delivery.
Upon verification, we may offer repair or replacement of the same product, subject to availability.

Return, Damage Or Wrong Product Recived Guidelines:

Requests must be raised within 24 hours of delivery.
Submit the request from the Login section of our website.
Requests made after 24 hours cannot be accepted.
If a product is received damaged during transit, customers must provide an unedited parcel opening video within 24 hours of delivery.
Our team reviews requests within 1–2 working days.
If genuine and valid, the request is approved.
You will receive a confirmation message or email after approval.

Return Pickup Guidelines

Pickup is scheduled within 1–2 working days after approval.
Our delivery partner collects the product from your registered address.
Please pack jewellery securely in a box to avoid transit damage.

Quality Check Details

Once the product is picked up and received by us, it will undergo a quality inspection.

If the return is approved, the refund will be processed within 5–7 working days.
The refund amount will be credited to the original payment method used while placing the order.
A return shipping fee of ₹99 will be deducted from the refund amount.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange Guidelines

Customers may exchange eligible products by paying a flat exchange fee of ₹99.

Requests must be raised within 24 hours of delivery.
Submit the request from the Login section of our website.
Requests made after 24 hours cannot be accepted.
When the product is received, customers must provide an unedited parcel opening video within 24 hours of delivery.
Once the returned product is received and approved, a replacement product can be selected from our website.
The replacement product will be shipped once the returned product is confirmed to be in transit to our warehouse.
Exchanges are subject to product availability.

Exchange Return Shipping

A return shipping fee of ₹99 will be deducted from all return requests.
For exchanges, customers are required to pay a flat exchange fee of ₹99.
Due to our limited margins, shipping costs cannot be borne by us.

Mandatory Procedure

If a product arrives damaged or requires repair due to transit issues, customers must provide an unedited parcel opening video.
The video must clearly show the sealed package being opened and the issue with the product.
Edited, cut, paused, or incomplete videos may not be accepted for verification.
Upon verification, we may offer repair, replacement, return, or exchange as applicable.

Important note

Please keep parcel opening videos unedited for claim verification.

INTERNATIONAL RETURN & EXCHANGE POLICY

Know More About Our Return Policy

1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.

2. Items are eligible for return if they are being returned within 24 to 48 hrs of delivery and fullfil any of the following conditions :

Item was not as per the image displayed on the website.
Item was delivered to you in a damaged / defective condition.
customers must provide an unedited parcel opening video within 24 hours of delivery

3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

4. The cost of return shipping will not be covered by LA TRENDZ JEWELRY. Only in case of damaged products or products that are received wrong,

I want to cancel my order?

If you need to cancel your order, you can do so within 24 hours of placing it.

Once your cancellation request is accepted, we will process your refund within 24 to 48 hours, either to your wallet or the original payment source.

How much time does Refund take?

Please share correct tracking details once the product is shipped.

Please note that International Refunds are processed once the product is received by LA TRENDZ JEWELRY

Who Pays For Return And Custom Charges?

Buyer pays for the return shipping charges along with custom duties.